Privacy Policy

 

Last updated: August 23, 2026

This Policy explains how Multitech Industrial SRL processes personal data when you visit multitech.ro, contact us, request a quote, or interact with us regarding our products, services, and solutions. It also explains how the website uses cookies and similar technologies.

This policy is intended to provide the information required by Regulation (EU) 2016/679 on the protection of personal data, hereinafter referred to as the GDPR, as well as relevant information regarding the use of cookies and similar technologies.

1. Who is responsible for your data?

The personal data controller is:

  • Multitech Industrial SRL
  • 145 Brașovului Blvd., 505600 Săcele, Brașov County, Romania
  • CUI: RO14445831
  • Email: [email protected]

If you have any questions regarding data protection or wish to exercise your rights, please contact us at [email protected].

2. What data can we process?

The data we process depends on how you interact with Multitech. It may include:

  • your name and professional contact information;
  • the company, your position, and the department where you work;
  • phone number and email address;
  • information submitted through the website's forms;
  • requests for quotes and information about the products or solutions you're interested in;
  • correspondence, meeting notes, and information about the projects, applications, or processes discussed with us;
  • information regarding orders, deliveries, service, training, or other services provided;
  • technical data such as IP address, browser type, device used, pages accessed, time of access, and technical logs necessary for the operation and security of the website;
  • data regarding your use of the website when you have accepted optional analytics or marketing technologies.

Please do not send us sensitive data, personally identifiable information that is not necessary, or information about other people unless you are authorized to do so.

3. How We Obtain the Data

We receive most of our data directly from you through forms, email, phone calls, meetings, requests for quotes, training sessions, events, or other business interactions.

In certain situations, we may receive your professional contact information from the company you work for, from business partners, event organizers, or from publicly available professional sources, when such use is permitted by law.

Certain technical data is generated automatically when your browser or device communicates with the website and the infrastructure necessary for its operation.

4. Why We Use the Data and What Is the Legal Basis

  • To respond to requests and prepare quotes: actions taken at your request prior to entering into a contract and our legitimate interest in managing business relationships.
  • For the provision of products, projects, services, training, and support: the performance of a contract and the legitimate interest in the effective management of customer relationships.
  • For the management of business relationships: the performance of contracts and our legitimate interest in organizing and developing our business activities.
  • For the operation and security of the website: our legitimate interest in maintaining a secure, stable, and functional website.
  • For website usage analysis: your consent, when optional analytics technologies are used.
  • For commercial communications: consent, when required, or another legal basis permitted by applicable law.
  • For accounting, tax, and other legal obligations: compliance with the legal obligations applicable to Multitech.
  • To establish, exercise, or defend rights: Multitech’s legitimate interest and, where applicable, applicable legal obligations.

When we rely on a legitimate interest, we assess that interest in light of the rights, freedoms, and reasonable expectations of the data subjects.

5. Who We May Share Data With

Access to data is limited to individuals who need it to perform their duties.

Depending on the situation, data may be processed or transferred to:

  • hosting, IT infrastructure, and security providers;
  • email and communications service providers;
  • platforms used for customer relationship management;
  • analytics or marketing service providers, when you have given the necessary consent;
  • transportation and logistics companies;
  • manufacturers, distributors, or technical partners involved in a project, request, or the provision of a solution;
  • legal advisors, accountants, auditors, or other professional advisors;
  • public authorities, courts, or other competent bodies, when disclosure is required by law.

Vendors that process data on behalf of Multitech must comply with appropriate confidentiality and data protection obligations.

Multitech does not sell your personal data.

6. International Transfers

We strive to keep data processing within the European Union or the European Economic Area whenever possible.

Some service providers may also process data outside the European Economic Area. In such cases, we use providers that implement mechanisms recognized under European law, such as an adequacy decision or Standard Contractual Clauses approved by the European Commission, along with any necessary additional measures, as appropriate.

You can contact us for additional information regarding the procedures applicable to a specific transfer.

7. How long do we retain the data?

We retain data only as long as necessary for the purposes for which it was collected, or as long as there is an obligation or a legitimate reason to retain it.

  • Requests and offers that do not subsequently result in a contract are normally retained for no more than 24 months from the last relevant interaction.
  • Data regarding customers, projects, orders, warranties, service, and contracts may be retained for the duration of the business relationship and thereafter for as long as necessary to fulfill legal obligations or defend rights.
  • Accounting and tax documents are retained for the periods specified by applicable law.
  • Technical and security logs are retained for limited periods of time, commensurate with the purpose for which they were created.
  • Data collected through optional technologies is retained in accordance with the retention periods applicable to the respective services or until consent is withdrawn, as applicable.

Upon expiration of the required period, the data is deleted, anonymized, or archived when the law requires its retention.

8. Your Rights

Subject to the conditions and limitations set forth in the GDPR, you may request:

  • access to your personal data;
  • correction of incorrect or incomplete data;
  • data deletion;
  • restriction of processing;
  • data portability, when this right applies;
  • objection to processing based on legitimate interest;
  • withdrawal of consent, when the processing is based on consent.

Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

To exercise a right, you can email us at [email protected]. We may request the information strictly necessary to verify your identity. We will respond to your request within the timeframes set forth in the GDPR.

9. Automated Decisions

The Multitech website does not currently use decision-making processes based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.

10. Complaints

You have the right to file a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) or with the competent supervisory authority in the country where you live or work, or where you believe a violation has occurred.

You can contact us first at [email protected] if you would like to discuss an issue related to your data directly with us.

11. Data Security

We implement technical and organizational measures appropriate to the nature of the data and the risks associated with its processing. These measures are designed to prevent unauthorized access, loss, alteration, or unauthorized disclosure of information.

However, no system connected to the Internet can provide absolute security.

12. Cookies and Similar Technologies

This website uses cookies and similar technologies for functionality, security, to remember certain preferences, and—with your consent when required—for analytics or marketing.

A cookie is a small file that a website can store in your browser. Other technologies, such as local browser storage, can perform similar functions.

Optional technologies are not enabled until consent is given, when required by law. Opting out does not prevent you from accessing the website and its main features.

13. Categories of Cookies and Technologies

Depending on their purpose, the technologies used on the website can be grouped into the following categories:

  • Required: These cookies enable technical functionality, security, session management, and the storage of privacy preferences. They are active when necessary to provide the website or a requested feature.
  • Analysis: This helps us understand how the website is used—for example, which pages are visited and how users arrive at the site. These features are enabled only after consent is obtained, when required.
  • Marketing: These cookies may be used to measure the effectiveness of campaigns, attribute conversions, perform remarketing, or deliver personalized advertising. They are enabled only after consent is given.

14. Essential Technologies

Certain cookies or forms of storage are necessary for the website to function or to provide a feature that has been specifically requested.

These can be used, for example, for:

  • saving cookie preferences;
  • securing the website and forms;
  • preventing abusive or automated traffic;
  • maintaining an authentication session, if applicable;
  • the operation of certain technical components of the website;
  • temporarily storing products or options selected by the user.

These technologies are not used for personalized advertising.

15. Analysis and Statistics

If you accept the analytics category, we may use analytics services to understand how visitors use the website and to improve its structure, content, and performance.

Depending on the service used, information such as the following may be processed:

  • online identifiers and cookie-based identifiers;
  • the IP address and the approximate location derived from it;
  • browser and device type;
  • pages visited;
  • the source or page from which you arrived at the website;
  • the timing and duration of interactions;
  • events related to the use of the website.

These technologies are enabled only after consent has been given, when required.

16. Marketing

The website may use technologies to measure advertising campaigns, attribute conversions, conduct remarketing, or carry out other marketing activities.

These technologies are treated separately from those that are strictly necessary and are enabled only after you give your consent. You can opt out of marketing technologies without losing access to the website’s main content or features.

17. External Services and Resources

Certain pages may use services provided by third parties, such as videos, maps, fonts, programming tools, analytics, security, or other external resources.

When such a service involves storing or accessing non-essential information on your device, it is enabled only after you have given your consent, when required.

External providers may also receive certain technical information necessary for the provision of that resource and may process it in accordance with their own privacy policies.

18. Cookie Duration

Some cookies are temporary and are deleted when you close your browser, while others may remain on your device for a specified period of time.

The exact duration depends on the cookie's function and the service that provides it. Optional cookies and technologies are retained only for as long as is necessary for the purpose for which they are used.

You can delete cookies and other locally stored data at any time using your browser settings.

19. Consent Management

On your first visit to the website, you can accept or decline optional technologies and, where available, configure their categories separately.

You can change or withdraw your choice at a later time using the “Cookie Settings” option available on the website.

Withdrawing your consent will prevent the future use of those optional technologies. Cookies that have already been stored can also be deleted through your browser settings.

If you clear your website data or use a different browser or device, you may need to select your preferences again.

20. Changes to This Policy

We may update this Policy when there are changes to our website, services, vendors, the technologies we use, or our legal obligations.

We will also update the information regarding cookies when we introduce new technologies that have a significant impact on user privacy. The date of the last update is displayed at the beginning of the document.

21. Contact

If you have any questions regarding data protection, the use of cookies, or exercising your rights, please contact us at [email protected].